Submitted By: Brittany Craven
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Presentation By: Doug Peebles
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Department: Electric Utility
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FORMAL TITLE:
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One-year renewal agreement with Milsoft Utility Solutions, Inc. for utility outage reporting, outage management, and interactive voice response system in the estimated amount of $107,100
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OCALA’S RELEVANT STRATEGIC GOALS:
Operational Excellence
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PROOF OF PUBLICATION:
N/A
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BACKGROUND:
Ocala Electric Utility uses Milsoft Utility Solutions, Inc.'s (Milsoft's) outage management system to field customer calls via an interactive voice response (IVR) system, report power outages, dispatch crews based on outage location, and store historical outage data. The Customer Service Office also utilizes Milsoft for customer-related trouble/outage calls.
Ocala Electric Utility receives customer calls for various reasons, including low-hanging lines, flickering lights, partial power outages, and streetlight outages. The Milsoft system includes a reporting function that Ocala Electric Utility uses to track outage incidents and report them to the Florida Municipal Power Agency monthly. Outage reports can also be run by pole number, feeder, and customer.
FINDINGS AND CONCLUSIONS:
This renewal agreement will extend the subscription and support packages under the City's IVR, Outage Management System, and Engineering Analysis Solution Agreement with Milsoft for a one-year term, effective October 1, 2026, through September 30, 2027.
Staff recommends approval.
FISCAL IMPACT:
The Fiscal Year 2026-27 annual license and license support total of $33,516 is budgeted in account #457-032-276-531-53-52050. The IVR outage and the Customer Service Center are invoiced monthly for call charges, federal and state telecommunications fees, and taxes related to calls and are budgeted in account #457-032-276-531-53-52045. The total projected cost is $107,100, including a 5 percent contingency.
PROCUREMENT REVIEW:
These services were procured in complianc...
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