Submitted By: Christopher Ramos
presenter
Presentation By: Christopher Ramos
end
Department: Information Technology
FORMAL TITLE:
title
One-year renewal of software maintenance agreement with Harris Corporation for the City's customer management system, Cogsdale, with an estimated expenditure of $258,373
end
OCALA'S RELEVANT STRATEGIC GOALS:
Operational Excellence
PROOF OF PUBLICATION:
N/A
body
BACKGROUND:
In 2013, the city implemented the Cogsdale Customer Service Management (CSM) and Electric Work Order Management Software Maintenance for the application currently used by Customer Service, Utility Billing, and Electric. The software maintenance includes the following: CSM, Locations, SmartView, Enhanced Notes, Geolocation Management, Microsoft Dynamics GP Software, Mobile Work, Work Management, and discretionary tax calculations. This software is used daily to manage almost 60,000 active customer accounts.
This annual renewal includes software upgrades and support services for all modules to keep software and staff up to date with the latest technology. Additional expenditures will be incurred as necessary to purchase additional customer locations for new accounts and software modifications requested by the City.
FINDINGS AND CONCLUSIONS:
The City is required to pay annual software maintenance fees to continue using the software and receive software upgrades and support services.
Annual Cogsdale maintenance expenditures and system modifications for Fiscal Year 2024-25 were approved by the Council on December 3, 2024, in the amount of $274,405. Estimated yearly maintenance and system modification costs or Fiscal Year 2025-26 are projected at $258,373.
Staff recommends approval.
FISCAL IMPACT:
Funds for the annual software maintenance renewal of $258,373 are budgeted/encumbered and will be charged to the accounts listed below:
* Fiscal Year 2026 Total = 457-032-230-531-53-52050 - $193,248.83
* Fiscal Year 2027 Prepaid Total = 457-155-0...
Click here for full text