Submitted By: Brittany Craven
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Presentation By: Doug Peebles
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Department: Electric Utility
FORMAL TITLE:
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One-year renewal agreement with Milsoft Utility Solutions, Inc. for utility outage reporting, outage management and interactive voice response system in the estimated amount of $107,100
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OCALA'S RELEVANT STRATEGIC GOALS:
Operational Excellence
PROOF OF PUBLICATION:
N/A
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BACKGROUND:
Ocala Electric Utility utilizes Milsoft Utility Solutions, Inc.'s (Milsoft's) outage management system to field calls from customers via an interactive voice response (IVR) system, report power outages, dispatch crews based on the location of outages, and store outage historical data. Milsoft is also utilized by Customer Service Office for customer-related trouble/outage calls.
Ocala Electric Utility receives customer calls for a variety of reasons, including low-hanging lines, flickering lights, partial power outages, and streetlight outages. The Milsoft system features a reporting function that Ocala Electric Utility utilizes to track the number of outage incidents and report them to the Florida Municipal Power Agency every month. Outage reports can also be run by pole number, feeder, and customer.
FINDINGS AND CONCLUSIONS:
This renewal agreement will extend the subscription and support packages under the City's IVR, Outage Management System, and Engineering Analysis Solution Agreement with Milsoft for a term of one year from October 1, 2025, through September 30, 2026. Staff recommends approval.
FISCAL IMPACT:
The Fiscal Year 2025-26 annual license and license support total $33,516 and budgeted in account #457-032-276-531-53-52050. The IVR outage charges for OEU ($1,337.50) and the Customer Service Center ($1,607.50) are invoiced monthly, in addition to inbound call charges ($0.005/min), outbound call charges ($0.015/min), and associated Federal and State Telecommunications Fees and taxes related to calls. The total monthly invoices a...
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