Submitted By: Veronica Martinez
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Presentation By: Veronica Martinez
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Department: Utility Billing/Customer Service
FORMAL TITLE:
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A three-year Agreement with Exceleron Software, LLC, for MyUsage Prepaid Software in an amount not to exceed $1,500,000
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OCALA'S RELEVANT STRATEGIC GOALS:
Operational Excellence
PROOF OF PUBLICATION:
N/A
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BACKGROUND:
Exceleron Software LLC's (Exceleron) MyUsage prepaid billing system has consistently performed for the City of Ocala, demonstrating steady growth over the past several years. In Fiscal Year 2022-23, there were approximately 6,300 customers; this increased to 6,900 in Fiscal Year 2023-24, and exceeded 7,500 in Fiscal Year 2024-25. The system provides customers with enhanced control over their utility services by allowing them to monitor daily usage, review account balances, and make payments as needed to keep their accounts in good standing.
FINDINGS AND CONCLUSIONS:
Customers who activate a prepaid billing account do not need to pay a utility security deposit, allowing them to allocate those funds to other priorities. This program has also enabled many customers to reduce their past-due balances through its internal debt recovery feature. Additionally, as part of the agreement, Exceleron supplies meter data management software, which enables staff to access daily meter readings to assist customers more effectively with their billing inquiries.
Staff recommends approval of the three-year agreement.
FISCAL IMPACT:
Funds are budgeted and available in account number 457-032-230-531-53-34010. The gross cost of the agreement follows the negotiated tiered structure, not to exceed $1,500,000 during the term of the agreement. The City last entered into a five-year agreement with Exceleron in September 2020 and incurred a total cost of $2,280,605 through November 2025.
PROCUREMENT REVIEW:
These services were procured in compliance with the City's Procurement Policy.
LEGAL REVIEW:
This...
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