Submitted By: Brittany Craven
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Presentation By: Doug Peebles
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Department: Electric Utility
FORMAL TITLE:
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One-year renewal agreement with Milsoft Utility Solutions, Inc. for utility outage reporting, outage management and interactive voice response system in the estimated amount of $96,216
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OCALA'S RELEVANT STRATEGIC GOALS:
Operational Excellence
PROOF OF PUBLICATION:
N/A
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BACKGROUND:
Ocala Electric Utility utilizes Milsoft Utility Solutions, Inc.'s (Milsoft's) outage management system to field calls from customers via an interactive voice response (IVR) system, report power outages, dispatch crews based on the location of outages, and store historical outage data. Milsoft is also utilized by the Customer Service Office for customer-related trouble/outage calls.
Ocala Electric Utility receives customer calls for a variety of reasons, including power failures, low-hanging lines, flickering lights, partial power outages, and streetlight outages. The Milsoft system features a reporting function that Ocala Electric Utility utilizes to track the number of outage incidents and report them to the Florida Municipal Power Agency and the Public Service Commission monthly. Outage reports can also be run by pole number, feeder, and customer.
FINDINGS AND CONCLUSIONS:
This renewal will extend the subscription and support packages under the City's IVR, Outage Management System, and Engineering Analysis Solution Agreement with Milsoft for a term of one year from October 1, 2026, through September 30, 2027.
FISCAL IMPACT:
The Fiscal Year 2026-27 annual license and license support total $33,516 and are budgeted in account #457-032-276-531-53-52050. The total monthly invoices are estimated to average $5,225 and are included in the approved budget in account #457-032-276-531-53-52045. The total projected cost is $96,216 over the term of the next fiscal year.
PROCUREMENT REVIEW:
These services were procured in compliance with the City...
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