Submitted By: Lisa Crouthamel
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Presentation By: Doug Peebles
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Department: Electric Utility
STAFF RECOMMENDATION (Motion Ready):
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Approve three-year renewal agreement with Milsoft Utility Solutions, Inc. for utility outage reporting, outage management and interactive voice response system with an estimated aggregate expenditure of $200,260
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OCALA’S RELEVANT STRATEGIC GOALS:
Operational Excellence, Quality of Place
PROOF OF PUBLICATION:
N/A
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BACKGROUND:
Ocala Electric Utility uses Milsoft Utility Solutions, Inc.’s (“Milsoft’s”) outage management system to field calls from customers via an interactive voice response (“IVR”) system and to report power outages, dispatch crews based on the location of outages, and store outage historical data. Milsoft is also utilized by the Water Resources Department, Ocala Fiber Network, and the Customer Service Office for customer related trouble/outage calls.
Ocala Electric Utility receives customer calls for a variety of reasons, such as low-hanging lines, flickering lights, partial power, and streetlight outages. The Milsoft system includes a reporting feature that Ocala Electric Utility uses to calculate the number of outage incidents and report to the Florida Municipal Power Agency monthly. Outage reports can also be run by pole number, feeder, and customer.
FINDINGS AND CONCLUSIONS:
This renewal agreement will extend the subscription and support packages under the City’s IVR Solution Agreement with Milsoft for a term of three years from October 1, 2022 through September 30, 2025.
FISCAL IMPACT:
Funds are included in the annual budget in account #457-032-276-531-53-31010. Invoices will be paid annually as follows: (1) Year One (October 2022-September 2023) $ 65,740; (2) Year Two (October 2023-September 2024) $67,260; and (3) Year Three (October 2024-September 2025) $67,260.
PROCUREMENT REVIEW:
These renewal services have been procured in accordance with the City’s Procurement Policy.
LEGAL REVIEW:
The renewal agreement will be reviewed and approved for form and legality by the City Attorney, Robert W. Batsel, Jr.
ALTERNATIVE:
Deny or table.