Submitted By: Christopher Ramos
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Presentation By: Christopher Ramos
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Department: Information Technology
STAFF RECOMMENDATION (Motion Ready):
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Approve one-year renewal with Dell Technologies for software and hardware maintenance and support in an estimated expenditure of $90,779
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OCALA'S RELEVANT STRATEGIC GOALS:
Operational Excellence
PROOF OF PUBLICATION:
N/A
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BACKGROUND:
In 2021, Ocala Electric Utility (OEU) completed a capital improvement project to replace server hypervisors and network switches with the Dell VxRail system for the Electric SCADA network. Due to this network's mission-critical nature, a newer, more redundant architecture was established to increase the system's availability, resiliency, security, and reliability. The systems were provisioned with an initial three-year hardware and software warranty and subsequent one-year renewals.
FINDINGS AND CONCLUSIONS:
The first one-year hardware and software warranty renewal is coming to an end, and a continuing software and hardware maintenance agreement must be renewed for the City to continue utilizing the existing hardware. These systems are mission-critical to the City's ability to provide safe and reliable power to citizens. The annual renewal includes ProSupport Plus Mission Critical support, which offers four-hour hardware replacements in case of a hardware failure and 24/7 technical support.
As a political subdivision of Florida, the City of Ocala qualifies as an eligible user of Florida Department of Management Services (DMS) alternate contract source (ACS) agreements under Rule 60A-1.001, Florida Administrative Code. ACS agreements have been competitively solicited by governmental agencies and evaluated and determined by the Florida Secretary of Management Services to be cost-effective and to afford the best value. DMS's ACS Agreement for Computer Equipment, Peripherals, and Related Services, Contract 43210000-23-NASPO-ACS, is effective for a twenty...
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