Submitted By: Holly Lang, Fiscal Manager
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Presentation By: Jeff Shrum
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Department: Growth Management
STAFF RECOMMENDATION (Motion Ready):
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Adopt Budget Resolution 2024-140 amending the Fiscal Year 2023-24 budget to appropriate funds from the Building Fund Reserve for building-related expenses in the amount of $32,467
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OCALA'S RELEVANT STRATEGIC GOALS:
Operational Excellence, Fiscally Sustainable
PROOF OF PUBLICATION:
N/A
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BACKGROUND: During this current fiscal year, additional expenses have been identified due to unforeseen issues and to meet the City Council's Strategic Planning Session guidance:
* On November 15, 2023, a senior building inspector was involved in a car accident, resulting in a total loss. Risk Management determined the insurance would provide $24,865.83 toward the purchase of the new replacement vehicle, which will cost $33,082. The department will have to pay the difference of $8,216.17.
* New lobby customer management software, QLess, is requested at a cost of $7,250. This software will manage and enhance the customer experience by providing real-time wait times; the ability to check in via phone before arriving at the building; appointment scheduling; a call-back option if the wait time is lengthy; and a customer satisfaction survey at the end of the service. The software includes excellent reporting metrics for staff.
* With the City migrating to its new land management software, CentralSquare, the building inspectors will use iPads in the field for inspections rather than laptops. The iPads are easier to handle in the field, take photos at the inspection sites, and have cases to protect against breakage. The cost to purchase seven new iPads with all associated accessories (protective cases, stylus pens, screen protectors, attachable keyboards) is $8,402.
* The Growth Management Department is reconfiguring the permitting and inspection office areas to be more efficient, make room for addi...
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